Help Centre

 

Delivery

Policies

Returns and Refunds

Orders

Pricing

Guides

 

Frequently Asked Questions

Can I use your 'Think' ink with original brand inks in my printer? 

You should be able to mix Epson brand inks with compatible cartridges without any problems in most printers.

Very rarely we have encountered printers that are so sensitive to the information supplied by the cartridge chips that it cannot cope with a mixture of cartridges, but these printers are very few and far between.

Do you offer OEM products?

Yes, we offer OEM name brand products such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark as well as non OEM, compatible and remanufactured products.

If I buy a cartridge from you will it void the warranty on my printer?

Most certainly not! Compatible replacement cartridges and supplies do not void the Printer Manufacturers Warranty. As extra peace of mind though should one of our cartridges cause damage to your printer, we will collect, inspect and repair / replace your printer free of charge within its original 12 month guarantee

For more information on our Think cartridges and the 2 year guarantee please click here.

Why don't my Ink levels show?

Many cartridges contain a preset ink counter. Once this ink counter reaches its limit the cartridge will not report any ink levels. Unfortunately this is not resettable, meaning the error is essentially unavoidable.

Your cartridge will still work without any problems. The only issue will be a lack of ink status monitor. Please keep an eye on your prints, and as soon as they start to fade then they would need replacing.

What does OEM stand for?

OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM name brand products such as Think, Re-Think and Think Alternatives utilize the same printer specific ink as the OEM name brands.

What does professionaly remanufactured mean?

Professionally remanufactured cartridges such as Re-Think HP & Lexmark have been recycled to meet or exceed the Original Equipment Manufacturer specifications. The recycling and re-manufacturing process involves inspecting, disassembling, cleaning, replacing worn out parts, reassembling, and refilling the toner or ink. Once the process is complete, the cartridge is then tested, sealed, and ready to be sold.

What are the reset instructions for HP and Epson Printers?

I am sorry to hear you are having problems with our Think Ink Cartridges. Please find instructions on how to perform a printer reset below. We find that this fixes the problem 9 out of 10 times. Please be aware that you may need to attempt it 2 or 3 times for it to completely clear the issue.

  1. Remove all of the cartridges.
  2. While the printer is turned on, pull the power cable from the back of the printer.
  3. Once the power is off, re-insert the cartridges.
  4. Leave for 1 hour then turn back on.

Check the copper banding on each of the cartridges. This is their contact chip and what communicates with the printer. Give them each a gentle wipe with a cloth or pencil eraser to ensure they are clean and dust free. Reinstall the cartridge to your machine and restart the printer, this should clear the error.

If you are still unable to print after trying it 2-3 times or if you have any further queries, please do not hesitate to contact us.

What are the reset instructions for a Canon printer?

I am sorry to hear you are having problems with our Think Ink Cartridges. Please find instructions on how to perform a printer reset below. We find that this fixes the problem 9 out of 10 times.

On the front of the printer you will see a red triangle button, inside of a red circle. Keep your finger on this button for a minimum of 10 seconds, or until you can see or hear a change in the display.

Attempt to print something. If this works – Brilliant. If not, attempt to scan something using the scan bed.

If this works, then you will have a communication error between the printer and computer itself. Uninstall and reinstall the printer – Attempt to print again. If you are still unable to print after the above or if you have any further queries, please do not hesitate to contact us.

My compatibles are not working with my HP printer?

During November 2020 HP released a new dynamic firmware that affects the CF530 and CF540 series of cartridges used in the following printers: HP Colour LaserJet PRO M254dw, HP LaserJet MFP M477/M377, HP LaserJet Pro M180/M181, HP LaserJet Pro M254dn, HP LaserJet Pro M280/M281.

This firmware causes the printer to stop recognizing the replacement chips on aftermarket cartridges and reports an error message. The affected firmware version code is 20201021 and the message will be displayed as: Supply Problem and printing is disabled.

Before trying to change your printer firmware it is important to prepare your printer so it is setup to process the firmware downgrade. You need to switch on 'Allow Downgrades' and switch off 'Check and Allow Automatic Updates'. Once you have the printer connected via a USB cable check your printer’s firmware version from the user menu on the printer’s display.

  • If the installed firmware version is 20201021, you must downgrade the firmware.
  • If the installed firmware version 20200612 or older (first 4 digits identify the year, If it is 2019, for example, then it is older), you don’t need to downgrade the firmware, you just need to deactivate the automatic updates from the printer’s user menu.

Depending on your printer model click the relevant link from the printer list above to download the respective downgrade firmware. Once downloaded, click to open and install. The printer will automatically restart after the downgrade has finished.