Is your order faulty?
If the faulty item(s) are Think Cartridge(s), as long as the order was made within the last 2 years (as per our 2 Year Think Guarantee) we're more than happy to assist you with the fault. If we're unable to resolve it we will happily replace the cartridge free of charge or give you a refund for it.
If it's any other item, the guarantee period is normally 1 year, unless this is specified on the item's description on our website.
Please contact us using the instructions below before sending the item(s) back to us so we can create a return for you.
Have you changed your mind?
If you have changed your mind and wish to return your order, you either must pay the return postage or we can provide a freepost returns label for £3.95, which will be deducted from the refund.
- If you change your mind within 14 days of delivery of the order, you can return it for a full refund except for any postage charges (unless the order was delivered late).
- If you change your mind between 14 and 30 days after the order was delivered, you can still return it for a refund (minus any postage charges as above), however there will be a restocking fee of 20% or £4.50 (whichever is higher) which will be deducted from the refund amount.
- If you change your mind 30 days after the order was delivered, orders cannot be returned for a refund. However please feel free to get in touch to see if we can help.
How to request a return
Please contact us by using our Live Chat feature at the bottom right hand corner of our website, by calling our Customer Service Team on 01823 250 070 (9AM-5PM Mon-Fri except Bank Holidays) or by sending us an e-mail to firstname.lastname@example.org.
We will check the order and assist you as much as we can to resolve the issue without needing to create a Return. Should a Return be required, we will confirm the details and create a Return for you. Details of the return and instructions on what to do will be sent to the e-mail address on your account, so please ensure it's up to date.
Once you have received the Returns e-mail, please ensure you follow all the instructions in the e-mail and attached Returns Document. You can then return the item(s) to us with the returns page printed off and included in with the return. If you're unable to print it, please write the Return ID on a piece of paper and include it in the return, as this will help to ensure your Return is processed quickly by our Returns team. Goods cannot be returned by the customer unless displaying or including a Customer Returns ID. Returned goods not clearly showing this number will not be accepted by our returns team. The issue of a goods return ID is not an agreement to credit. The customer is responsible for the return of the goods to the company.
If the Return is accepted:
If it's for an exchange or replacement, an order for this will be created by our Returns Team which will be processed by our Warehouse team. You'll get an e-mail when it is dispatched.
If it's for a refund, you'll be sent an e-mail to confirm when this has been done by the Returns Team. It will have a Credit Note attached for your records.
If the Return is rejected we will contact you by e-mail or a phone call to let you know why and to offer to return the item back to you for a charge of £3.95 for postage. If you do not want the item back, it will be recycled as best we can.
Need further help?
If you require further assistance please contact us and a member of the team will be only to pleased to help.
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