Deliveries

Delivery Information

Standard Delivery
Standard delivery is FREE on all UK mainland orders with no minimum order value! If you order before 3pm Monday to Friday and the items are in stock at our main warehouse we will pick, pack and dispatch your order the same working day (please see below).
This is subject to availability, and excludes some remote UK areas and premium services. Orders sent with our standard delivery option usually arrive in 3-5 working days using Royal Mail. Once your order is dispatched we will email you to let you know that your order is on the way to you. If you contact us we're happy to provide tracking details, we are working on getting these sent automatically by e-mail.

Important message regarding Royal Mail

We have been advised by Royal Mail that there will be strikes happening in the next few weeks, so parcel deliveries will be delayed. Please be advised that if you wish to place an order with us within the next month, we ask that you place the order sooner, rather than later. We do have DPD as a courier as well, so if you wish to have your order within the strike periods, you can select DPD for an additional charge as the courier and they will do their best to deliver your parcel within the appropriate timescale, but please bear in mind they will be very busy with everyone using their service during this period, so we ask that you allow an extra couple of days for delivery. Please bear with us during this period as this is something which is completely out of our hands. We will continue to do our absolute best to get your order out to you as quickly as we can. If you have any questions or concerns around this, please call us on 01823 250060 and we wiil do our absolute best to assist where we can. We also have a Click and Collect service at our Taunton office or at our Street store, so if you do not want to wait for your order and you live/based local to us, you are welcome to select Click and Collect and we will call you as soon as your order is ready for collection.

The strike dates are:

  • Friday 30th September 2022
  • Saturday 1st October 2022

Next Day Delivery
We are now in a position to offer Next Day Delivery again, but due to increasing costs because of COVID-19, we have had to increase our next day price to £4.99. We do our best to guarantee that it'll be delivered the very next working day, but due to the current pandemic, our Couriers may take an extra day or so. We are very excited to announce we are also using DPD alongside Royal Mail, so if you wish to have your order dispatched with DPD, please select this at the checkout.

Working Days exclude Weekends and Public Holidays. Please see checkout for more details.

Click & Collect

When ordering over the phone let our sales team member know and they'll mark the order for you. We'll need a phone number and e-mail address so we can contact you when it's ready for collection.

Once the order is ready for collection we'll give you a call on your phone number, or if we can't get hold of you on that, we'll send you an e-mail. Simply pop in and collect your order!

When will my order be dispatched?
Orders placed before 3PM Monday to Friday will be dispatched the same day subject to available stock, and assuming it is not a Public Holiday.

Orders placed after 3PM Monday to Friday or anytime over the weekend will be dispatched the following working day subject to available stock.

Bank Holidays
We do not dispatch orders, or deliver on bank holidays.

Northern Ireland, Highlands & Islands
Deliveries may take an extra 2-3 days to arrive. We apologise for this.

International

We can deliver to most international locations, but you must call us on 0044 1823 250 060 (on a landline) or +441823 250 060 (on a mobile) to place the order with us. We cannot take international orders online at the moment.
Please be aware that due to COVID-19 delivery times are being impacted and may take longer than normal. Also some countries are now allowing post to be sent to them, but this changes on a daily basis
 
Due to BREXIT we no longer ship out to Overseas and Southern Ireland. We only ship out to Northern Ireland, Scotland, England and Wales. If you require any advice on if we can ship to your address, please call us on 01823 250060 and a member of our team will be able to advise you.