Delivery Information

Standard Delivery
Standard delivery is FREE on all UK mainland orders with no minimum order value! If you order before 4pm Monday to Friday and the items are in stock at our main warehouse we will pick, pack and dispatch your order the same working day (please see below).
This is subject to availability, and excludes some remote UK areas and premium services. Orders sent with our standard delivery option usually arrive in 3-5 working days using Royal Mail. Once your order is dispatched we will email you to let you know that your order is on the way to you. If you contact us we're happy to provide tracking details, we are working on getting these sent automatically by e-mail.

We use a number of different Couriers including Royal Mail, DPD, FedEx, Parcelforce and UPS.

Important message regarding Royal Mail

We have been advised by Royal Mail that the Communication Workers’ Union have set more dates for strikes in December, so parcel deliveries may be delayed. We will try to use a Courier where possible instead of Royal Mail on these days but please be aware that the Couriers on these days will be extremly busy and may take a few days to deliver your order. We continue to advise that if you wish to place an order with us during the strikes, we ask that you place the order sooner, rather than later. Please bear with us during this period as this is something which is completely out of our hands. We will continue to do our absolute best to get your order out to you as quickly as we can. If you have any questions or concerns around this, please call us on 01823 250070 and we will do our absolute best to assist where we can.

The strike dates currently set by the Communication Workers’ Union are:

  • Friday 23rd December 2022
  • Saturday 24th December 2022 (Christmas Eve)

Next Day Delivery
We are now in a position to offer Next Day Delivery again, but due to increasing costs because of COVID-19, we have had to increase our next day price to £4.99. We do our best to guarantee that it'll be delivered the very next working day, but due to the current pandemic, Royal Mail strikes and Christmas / New Year busy period, the Couriers may take an extra day or so. We use a number of different Couriers for our next day service which include DPD, FedEx, Parcelforce and UPS.

Working Days exclude Weekends and Public Holidays. Please see checkout for more details.

Click & Collect
Unfortunatly we have had to suspend our Click & Collect service for the moment. We will update this page when we have further news.

When will my order be dispatched?
Orders placed before 4PM Monday to Friday will be dispatched the same day subject to available stock, and assuming it is not a Public Holiday.

Orders placed after 4PM Monday to Friday or anytime over the weekend will be dispatched the following working day subject to available stock.

Bank Holidays
We do not dispatch orders, or deliver on bank holidays.

Northern Ireland, Highlands & Islands
Deliveries may take an extra 2-3 days to arrive. We apologise for this.

International Orders

We can deliver to most international locations, but you must call us on 0044 1823 250 060 (on a landline) or +441823 250 060 (on a mobile) to place the order with us. We cannot take international orders online at the moment.
Please be aware that due to COVID-19 delivery times are being impacted and may take longer than normal. Also some countries are now allowing post to be sent to them, but this changes on a daily basis
Unfortunately due to BREXIT we are no longer able to ship orders outside of the UK - this includes the Republic of Ireland. We only ship out to Northern Ireland, Scotland, England and Wales. If you require any advice on if we can ship to your address, please call us on 01823 250060 and a member of our team will be able to advise you.