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Warranty Details

Brand Products Warranty End User Action
5* Compatible & Remanufactured Inkjet & Toner Cartridges 2 year replacement Printer damage call 01205 318 687. Faulty cartridges return for credit/replacement.
Abcon Scales 1 year non-registered/ 5 year registered Call helpline 0871 234 0999.
Addis Bins 1 to 10 years, varies by model Return for replacement / credit with proof of purchase (essential)
Addis Catering Jugs & Kettles 1 to 10 years, varies by model Return for replacement / credit with proof of purchase (essential)
Apple iPad / iMac & Accessories 1 year limited warranty Call helpline UK 0844 209 0611. Ireland (353) 1850 946 191.
Barton Storage Trolleys & Sack Trucks 1 year Call 01902 499500.
Benq Projectors 2 year warranty. 1 year Return to Base, 1 year Pickup and Return Call BenQ helpline 0207 216 0039.
Bionaire Air Purifiers, Fans, Ceramic Heaters, Oil Filled Heaters, Dehumidifers, Humidifers Varies by product, see instruction manual First year, return for credit Rest of warranty, if manufacturing fault and date code is in warranty & proof of purchase can be provided contact manufacturer Contact email: rans@jardences.com
Brother Consumables (including Labelling Tape) 1 year Return for credit.
Brother Fax, Printers & P-Touch Electronic Labelling Machines & Scanners 1 year DOA Call 08444 999444 to arrange repair, if unable to repair Brother will issue a call reference number (CRN) if fault is within 14 days. Return for credit (with proof of purchase) quoting CRN. Warranty Call 08444 999444 to arrange repair.
Burco All products 1 year Call 0844 8153742, if DOA obtain an authorisation number. Warranty Non-returnable to RDC.
Canon Scanners, Inkjet Printers, Fax Machines (B820,B840,JX200,JX500 only) LBP3000 1 year DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve over the phone, if unable to rectify return for credit (with proof of purchase). Products found not faulty will not be credited. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. Warranty Call 0207 660 0186, quoting serial number, to resolve over the phone, or for Canon to repair or replace as appropriate. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741.
Canon Digital Cameras 1 year Call Canon helpline 0207 660 0186.
Canon Personal Copiers, Fax (Not B820, B840, JX200, JX500),Multifunctional Machines LBP5000, LBP5100, LBP3360 1 year DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve over the phone, if unable to rectify return for credit (with proof of purchase). Products found not faulty will not be credited. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. Warranty Call 0207 660 0186, quoting serial number, to resolve over the phone, or for Canon to repair or replace as appropriate. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741.
Casio Cash Registers 1 year DOA (28 days) return with all packaging and accessories. Warranty Call number on warranty card (included with product) for on site repair. Customers in Northern Ireland Casio models are still covered by a one year warranty but in the event of machine failure the customer should contact their direct supplier.
Charles Bentley Bins 1 year If Damaged on arrival please call: 01509 224580 Ext: 115 Warranty Return for credit/replacement
Deb Soap Dispensers Lifetime Guaranteed against normal wear & tear If possible take a photo & obtain the batch number situated on the back plate when you open the dispenser. Please phone Deb Technical on 01773 855209
Difibtech Lifeline Defibrillator 8 year Contact Wallace Cameron - Helpline Telephone 01698 354600
Durable Duracard 1 year Email duracard.service@durable.de or call Duracard Customer Service 01202 897071.
Ease E Load Warehouse Trolleys 1 year Call 0121 356 2224/2228 to arrange repair.
Fellowes Shredders, Laminators & Binders Varies by machine DOA (30 days) return with proof of purchase. Return for replacement/credit. Warranty Call 01302 836836 to arrange repair with serial number of machine and proof of purchase.
Freecom All Products 2 year replacement Call 00800 38832222 Mon to Thurs 8am to 1pm and between 2pm and 4pm, Friday 8am to 1pm and between 2pm and 3pm. For technical support and if necessary exchange direct with manufacturer. Please also refer to the following website for further help: http://www.verbatim-europe.co.uk/en_1/support.html.
Fujitsu Scanners 1 year Call 0870 6000922 (Proof of purchase will be required).
GBC Binding & Laminating 2 year repair/ replacement DOA Return for replacement. End user must supply serial number and proof of purchase. Warranty Call 0845 6586600 to arrange repair.
HP Printers & Scanners 1 year DOA Call 0845 161 0030 with details of fault. If unable to rectify return for credit. ESSENTIAL to have a copy of proof of purchase. Product must be returned to the RDC within 10 days of purchase. Warranty Call 0845 161 0030 with details of fault.
HP Cartridges, Drums, Maintenance Kits & Fuser Units 1 year Return for replacement/credit.
Inno3D 3D Printers, Consumables 1 year Call Support Line 0203 910 9155 or email support@inno.com
ICG Fire Equipment & Extinguishers 1 year DOA Return for credit (with proof of purchase and full details of issue). Warranty Call 01603 787679 to arrange repair.
Jabra All Products See individual products DOA (14 days) return for replacement/credit. Warranty call 01784 220172.
Kodak Digital Cameras 1 year DOA/Warranty Email eusupport@jkiltd.com or call 0800 096 7780.
Konica Minolta Consumables 30 Days/500 page prints whichever is first Call 0870 600 0359 to arrange repair or replacement.
Leitz All Products See individual products Call 01483 776060
LG Monitors 2 year Call UK 0844 847 5454. Ireland 0818 276955.
Master Look Safes 1 year Call 01252 311888 in the first instance to discuss the fault. If the conclusion is that the product is faulty, then return for a credit / replacement. If no fault is found when tested by supplier no credit will be issued.
Nescafe Machines 1 year Call helpline 0800 745845.
Nobo Electronic Boards 2 year repair Call 0800 2795 102 to arrange repair. Must supply serial number and proof of purchase.
Nobo Plug n Play Projection Screens 3 year return to base warranty Return for replacement (with proof of purchase).
Nobo OHP Projector 1 year Contact Service Centre 0845 658 6600. Fax 01296 732126. Email: halesowencallcentre@acco.com.
Oki Consumables 1 year Call 01784 274300 to arrange replacement. Southern Ireland Call 01 4049 570. Northern Ireland Call 0845 6060 445.
Olympus Digital Cameras 2 year DOA (28 days) Return for credit/replacement. Warranty Send Camera only no accessories to: Olympus Imaging & Audio, Rico Logistics, Olympus Hub, Unit 48, Evelyn Street, Beeston, Nottingham, NG9 2EU. A return form needs to be completed which can be found at www.olympus.co.uk. Name and address need to be written clearly on the outside of the parcel. Retain serial number and proof of purchase.
Panasonic Consumables 1 year DOA Call helpline 0844 844 3852. If deemed as DOA return for credit/replacement. Warranty Call helpline non-returnable.
Pantum Printers & Consumables 2 year Call 0330 8280722 (UK) or 0035 15255507 (Ireland) or email supportuk@pantumeurope.com. RMA number will be issued. Non-returnable to RDC without RMA number.
Paypal Card Machine 1 year Call 0800 3589448 to claim warranty & troubleshooting
Philips Consumables 1 year Contact helpline on 08450 900315 where the technical staff will try to resolve problem. If deemed faulty a HD reference number will be issued so product can be sent back.
Philips Fax machines 1 year DOA (Model 4840 90 days, all other models 28 days) Call 08450 900315 first to see if fault can be fixed over the phone. If product is confirmed as DOA then return for credit (with proof of purchase). Warranty Call 08450 900315 to arrange repair.
Philips Dictation Only 2 year DOA Call Digital 0207 660 2739 (Ireland (00 353) 1 605 8384); Analogue 01892 668401. A returns reference number must been obtained from the help desk before sending back. Warranty Call 01892 668401 for analogue and 0207 660 2739 (UK),00 353 1 605 8384 ( Ireland) for digital advice and support.
Philips Pico Projectors & Accessories 1 year Call helpline 0207 660 2741.
Phoenix Safes 1 year Call first as fault can be fixed over the phone 0151 9446414. If product is confirmed as faulty then return for credit (with proof of purchase).
Plantronics Headsets, Amplifiers & Telephones 2 year refurbished replacement (does not cover damage/ misuse). Encore Pro 3 year refurbished replacement (does not cover damage/misuse) DOA (21 days) return for credit (with proof of purchase). Warranty Call 0800 410014 for repair or replacement.
Polycom All Products 1 year DOA (30 days) return for credit/replacement. Warranty Call 0844 848 0905 or email returns.dept@nimans.net for repair procedure.
Postship Scales 1 year non-registered/ 5 year registered Call helpline 0871 234 0999.
Praktica Digital Cameras 1 year Call Praktica helpline 01494 768660 for advice.
Premier Letter Openers, Paper Folders 1 year Call 0800 988 2429.
Rapesco Heavy-duty Punches/Staplers 15 year repair (excludes hollow cutters, dies, cutting discs and boards) Call 01474 852430 for collection/repair.
Rexel Rexel Shredders 2 year repair with 5 year on cutting heads Call Service 08456 586600 - engineer repair/straight exchange. Details required by fax or email - model name and number, serial number, proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info). New machine sent usually within 2-3 working days, there will either be a collection of the faulty machine or will ask to dispose. All exchanges are logged on a database.
Rubbermaid Bins & Recycling System 1 year Call helpline 02030 279050 with order details and any photos that may help.
Rubbermaid Smoking Bins, Smokers Pole 1 year Call helpline 02030 279050 with order details and any photos that may help.
Rubbermaid Mechanical Sweeper 1 year Call helpline 02030 279050 with order details and any photos that may help.
Rubbermaid Trolleys & Carts 1 year Call helpline 02030 279050 with order details and any photos that may help.
Rubbermaid Barricade Systems 1 year Call helpline 02030 279050 with order details and any photos that may help.
Salter Brecknell Scales 1 year Call 0845 246 6717 or email sales@brecknellscales.co.uk
Samsung Consumables 1 year Return for replacement/credit with proof of purchase (ESSENTIAL).
Samsung Fax Machines, Printers & Multifucational Machines 1 year Call 0330 726 7864 for returns reference number. (Same as Call Log number) must be accompanied by all the consumables and accessories it was originally supplied with. Failure to do so will result in the unit being rejected for credit with no exception.
Securikey Security Mirrors/Metal Detector/ Lockit Door Lock 1 year Call 01252 311888 in the first instance to discuss the fault. If the conclusion is that this is faulty, then return for a credit/replacement. If no fault is found when tested by supplier no credit will be issued.
Sharp Calculators & Cash Registers 1 year Call 0870 738 0000 (Sharpserve) to arrange replacement/repair (with proof of purchase).
Sonix Conference & Reception 2 or 10 years depending on product For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase).
Sonix Desking, Storage & Screens 10 years For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase).
Sonix Seating 2 or 5 years depending on product For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase).
Sonix Steel 5 years For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase).
Sonix Tables 5 or 10 years depending on product For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase).