HP Printer Firmware Update: Can It Block Non-HP Ink Cartridges?

An HP firmware update can be useful, but it can also raise awkward questions if a printer suddenly stops accepting a non-HP ink or toner cartridge. Some updates fix faults, improve printer behaviour or support security, while others may affect how the printer recognises cartridge chips. That is why many UK home users, schools and offices now check update settings before ordering replacement cartridges. The main things to check are what HP printer firmware is, why ‘Non-HP chip detected’ messages can appear, and what to do before updating or reordering.

 

Can An HP Firmware Update Stop Non-HP Cartridges Working?

Yes, an HP firmware update can stop some non-HP cartridges from working, but it depends on the printer model, firmware version and the cartridge chip or electronic circuitry.

HP’s own Dynamic Security information says certain printers use security measures that can block cartridges with non-HP chips or modified circuitry. It also states that changes to Dynamic Security can happen through firmware updates delivered over the internet.

If a cartridge suddenly fails after an update, do not assume it is empty or faulty straight away. Note the exact message on the screen, check the printer model, reseat the cartridge, and look for any recent firmware activity. If the cartridge was recently ordered, keep the packaging and order details handy before contacting your supplier.

For future orders, it helps to search by exact printer model when choosing printer cartridges, especially if your printer has previously shown cartridge recognition messages.

 

Is This Guide About HP Printer Firmware Or HP Laptop Firmware?

This guide is about HP printer firmware, especially where firmware updates affect ink cartridges, toner cartridges and cartridge recognition. The phrase “HP firmware update” can also refer to HP laptop or desktop firmware, including BIOS updates, which is a different task.

For HP laptops or PCs, the safest route is to use the official HP drivers and software download page, enter the exact model or serial number, and follow HP’s instructions. Laptop firmware updates can involve power, restart and security steps that do not apply to printers.

For printers, the concern is different. A printer firmware update may affect printing behaviour, network features, app compatibility and cartridge communication. That makes it especially important for buyers who use compatible or remanufactured cartridges in home, school or office printers.

 

What Is An HP Printer Firmware Update?

An HP printer firmware update is an update to the built-in code that controls how the printer works. Firmware runs on the printer and manages printing, cartridge recognition, wireless connectivity, error messages, maintenance prompts, and other core functions.

It is not quite the same as a printer driver or the HP Smart app. A driver helps a computer talk to the printer. An app gives a user interface for printing, scanning or settings. Firmware controls the printer’s internal behaviour.

HP’s official printer firmware guidance explains that firmware can be updated through the HP app, the printer control panel or HP’s support website, depending on the printer model. For many users, the update appears as a normal maintenance prompt. For cartridge buyers, the main concern is whether the update changes how the printer checks ink or toner cartridges.

 

Why Do HP Firmware Updates Affect Ink And Toner Cartridges?

HP firmware updates can affect cartridges because many modern cartridges include chips or electronic circuitry. These parts help the printer recognise the cartridge, read supply information and decide whether the cartridge is accepted.

HP’s Dynamic Security document states that Dynamic Security-equipped printers are intended to work with cartridges that have new or reused HP chips or electronic circuitry. It also says that cartridges using non-HP chips or modified circuitry may work for a period, then stop working.

For a home printer, that may mean a cartridge that worked last month suddenly triggers an error. For a school or office, it can be more frustrating because several spare cartridges may have been bought in advance. It is usually better to check the printer model, cartridge code, error message and recent update history before buying replacements.

If you are comparing ink cartridges or toner cartridges, the exact printer model matters more than the brand name on the printer.

 

What Does “Non-HP Chip Detected” Mean?

“Non-HP chip detected” usually means the printer has recognised a cartridge chip or electronic component that it does not accept. It does not always mean the cartridge is empty, physically damaged or incorrectly installed.

Start with the simple checks first. Remove and refit the cartridge, ensure any protective tape or packaging strip has been removed, and note the exact message displayed on the printer or in the app. If the printer has only started showing the warning after an update, write down the date and any firmware details you can find in the printer settings.

The cause affects what to do next. A cartridge seating issue is different from a chip recognition issue. A one-off faulty item is different from several cartridges failing after the same update. If the cartridge came from Choice Stationery, contact customer service with the printer model, cartridge code, order details and the exact message shown.

 

Should You Install An HP Printer Firmware Update?

You should not ignore every HP printer firmware update, but it is sensible to check the context before installing one, especially if you use compatible cartridges.

Firmware updates can fix faults, improve printer behaviour, support app features or address security issues. HP’s printer firmware guidance outlines official routes for checking and installing updates, including the HP app, the printer control panel, and the support website.

The difficulty is that some firmware updates may also affect cartridge recognition. If your printer is working well and you have recently bought compatible cartridges, check your printer model and supplier guidance before accepting an update. If the update is needed to fix a serious fault, use HP’s official route and avoid interrupting the printer during the update.

For extra reassurance, check the supplier’s support and guarantee information before ordering. Choice Stationery’s Think guarantee page is a useful place to understand the support route, but any outcome still depends on the product, order and issue.

 

How Can You Update HP Printer Firmware Safely?

HP printer firmware can usually be updated through the HP Smart app, the printer control panel or HP’s support website. Before starting, check the exact printer model, use a stable connection and keep the printer powered on until the update finishes.

Updating Through The HP Smart App

The HP Smart app is often the easiest place to check for a printer firmware update. Open the app, choose the printer, then look for Printer Settings, Advanced Settings, Tools, or Firmware Update. The exact route can vary because HP changes layouts across printer models, app versions and devices.

Only install an update through official HP tools. Avoid unofficial firmware files or download pages, as they can create more problems than they solve. If the printer asks for a PIN or admin details, check the printer’s own screen, label or support documentation rather than guessing.

Updating Through The Printer Control Panel

Many HP printers allow firmware updates directly from the printer screen. Depending on the model, the setting may appear under Setup, Settings, Tools, Maintenance, Printer Update or Firmware Update.

This route is useful when the printer has a touchscreen or menu system and is already connected to the internet. Keep the printer switched on during the update and avoid unplugging it while the process is running. If the option is not visible, the printer may need a different update route, or the feature may sit under another menu label.

Updating Through The HP Support Website

If the app or control panel does not show an update, HP’s support website may provide a direct firmware download for the exact printer model. Use HP’s official drivers and software page, search by product name or serial number, and choose the correct printer.

This route is especially useful for office users who manage printers from a computer. It also helps reduce the risk of installing the wrong file. If no firmware file appears for your printer, do not use a third-party download as a substitute.

 

Can You Turn Off Automatic HP Firmware Updates?

Some HP printers let users change automatic update settings, but the route depends on the printer model, HP software, connection type and service setup. Before turning updates off, remember that firmware updates may include fault fixes or security-related changes.

Turning Off Updates On The Printer

On some HP printers, automatic update settings can be changed from the printer control panel. Look for areas such as Setup, Settings, Printer Maintenance, Update The Printer, Printer Update Options or a similar menu.

The wording is not identical across all HP printers, so treat any step-by-step guide as model-dependent. If you rely on compatible cartridges, checking this setting may help you understand whether the printer is set to accept updates automatically. It does not guarantee that every future cartridge issue will be avoided.

Turning Off Updates Through HP Smart

Some users can manage update settings through HP Smart. Open the app, select the printer, then look for Advanced Settings, Tools, Printer Updates or Firmware Updates. The available options can vary, so the setting may not appear in exactly the same place for every user.

If you use HP services, read the conditions carefully. HP’s Dynamic Security information says services such as Instant Ink or HP ePrint require the printer to be configured to accept automatic online firmware updates.

Checking Update Settings On A Computer

A computer may also give access to printer update settings through HP software, the HP app or the printer’s embedded web settings. Office users may prefer this route because it is easier to check settings on a larger screen and keep a record of what has changed.

If you manage several printers, avoid changing settings without noting which printer was updated. Record the model, location, cartridge type, and setting changes. That makes future troubleshooting easier if a shared printer later shows a cartridge recognition message.

 

What Should You Do If A Cartridge Stops Working After An HP Firmware Update?

If a cartridge stops working after an HP firmware update, take a calm, step-by-step approach before buying a replacement. The aim is to determine whether the issue is related to installation, cartridge condition, chip recognition, or firmware.

Restart, Refit And Check The Cartridge Message

Restart the printer once, then carefully remove and refit the cartridge. Check for protective tape, loose seating, packaging residue or anything that could stop the cartridge from connecting properly. Read the full error message on the printer screen or HP app rather than relying on memory.

If you have another cartridge available, check whether the issue affects one cartridge or several. A single cartridge failure may point to an item-specific issue. Several cartridges failing after a recent update may point towards a recognition or firmware issue.

Contact Your Cartridge Supplier Before Reordering

Contact the cartridge supplier before reordering, especially if the cartridge is new or several cartridges show the same message. Provide the printer model, cartridge code, order number, the exact wording of the error, and whether the issue appeared after an HP firmware update.

This gives support teams a better chance of identifying whether the problem is known for that printer model. If the item was bought from Choice Stationery, start with customer service. If a return may be needed, check the returns policy so you understand the correct process before sending anything back.

 

What Are UK Consumer Concerns Around HP Printer Firmware Updates?

UK consumer concern around HP printer firmware updates is mainly about choice, clarity and ongoing ink costs. A printer may look affordable at the point of purchase, but the long-term cost often depends on the cartridges it accepts.

Which? has called for CMA action over printer ink costs and HP Dynamic Security, arguing that some HP printers are designed to prevent customers from using third-party ink by recognising non-HP chips. The consumer group’s policy article frames the issue in terms of fairness, cost, and consumer choice.

The UK regulatory context has also changed. GOV.UK’s CMA direct consumer enforcement guidance explains how the CMA can investigate suspected breaches of consumer law, use or accept undertakings, settlements and remedies, impose penalties, make decisions and handle complaints.

That does not mean a specific HP practice has been found unlawful in the UK. It means printer ink lock-in is now part of a sharper consumer conversation.

 

Why Is Firmware Blocking Also A Sustainability Issue?

Firmware blocking is also a sustainability issue because it can affect whether remanufactured or reused cartridges remain usable. If a printer rejects cartridges that would otherwise work, buyers may have fewer reuse options and may need to replace supplies sooner.

The Global Electronics Council’s EPEAT Imaging Equipment Consumables Criteria says manufacturers should ensure registered products do not prevent the use of remanufactured cartridges. One listed route is to refrain from firmware updates that intentionally disable remanufactured cartridges using aftermarket circuitry, which worked with the current manufacturer's firmware at the time of the update.

Recent reporting from TechSpot linked HP’s ink-blocking firmware to these newer sustainability rules, while Mezha reported that firmware 2602A/B, released in January 2026, affected multiple HP printer models.

Schools and offices still need cartridge options that support reuse without disrupting everyday printing.

 

Do Other Printer Brands Use Firmware Or Cartridge Checks?

Yes, other printer brands can also use firmware, cartridge chips or recognition checks, although the details vary by brand, model and cartridge type.

It is better to check the exact printer model than assume all printers from one brand behave the same way.

Brand	What To Check	Buyer Note
HP	Dynamic Security, HP+ status, Instant Ink, firmware settings	Check update settings before ordering several spare cartridges.
Brother	Cartridge recognition messages, firmware history, cartridge code	Match the cartridge code to the exact printer model.
Canon	Cartridge chip recognition, printer series and region	Check the model and cartridge number carefully.
Epson	Ink system type, firmware setting and cartridge recognition	EcoTank and cartridge-based printers have different buying needs.

 

For everyday buyers, the safest habit is simple. Match the printer model, cartridge code and cartridge type before ordering. If you are buying printer ink cartridges for several printers, keep the models separate to reduce order errors.

 

How Can UK Homes, Schools, And Offices Reduce Ink Costs Safely?

UK buyers can reduce ink costs more safely by checking the printer model before ordering, comparing original and compatible cartridges carefully, and keeping a record of what works.

Compatible cartridges can be a sensible option for many buyers, but they should be chosen by the exact printer model and cartridge code rather than by guesswork. Original cartridges may suit buyers who want manufacturer-branded supplies, while compatible cartridges may appeal to homes, schools and offices trying to control repeat printing costs.

For schools and offices, a simple repeat-order record can save time. Record the printer model, cartridge code, cartridge type, order date and any error messages. That helps admin teams avoid mixing up similar printers or reordering a cartridge that previously caused problems.

Regular buyers can also check whether business and school accounts are suitable for their buying process. Education buyers may also want to review discounts for schools when planning repeat orders.

 

What Is The Safest Next Step Before Your Next HP Firmware Update?

Before accepting your next HP printer firmware update, check three things: the exact printer model, the cartridges currently in use, and whether you rely on compatible or remanufactured supplies. If the printer is working well, it is sensible to check update settings and supplier guidance before approving a change.

If the printer has a fault, a poor connection, or an app issue, an official HP firmware update may be part of the fix. Use HP’s own support route and avoid interrupting the printer during the update. If a cartridge error appears afterwards, record the message before replacing anything.

For future orders, match cartridges to the model and keep a simple purchase record. To start with the correct product path, use Choice Stationery’s printer cartridges page and check the exact printer details before ordering.

 

HP Firmware Update FAQs

Can I roll back an HP printer firmware update?

Sometimes, but it depends on the printer model and whether HP provides an older firmware route. Do not download unofficial firmware files. If a cartridge stopped working after an update, check HP support first and contact the cartridge supplier with the printer model and error message.

Does turning off automatic updates affect printer security?

It can. Firmware updates may include bug fixes, performance improvements or security-related changes. If you use compatible cartridges, do not treat automatic updates as a simple yes-or-no decision. Check the printer model, update reason, and cartridge status before changing the update settings.

Are HP+ printers different from standard HP printers?

Yes, HP+ printers can have different requirements regarding accounts, connections, cartridges, and update behaviour. Before buying cartridges for an HP+ printer, check the printer’s own terms and model support information. Do not assume that advice for a standard HP printer applies in the same way.

Can a firmware update stop original HP cartridges from working?

It is less likely than issues involving non-HP chips, but cartridge recognition errors can still happen for several reasons. The cartridge may be seated incorrectly, region-specific, damaged or affected by a printer fault. Always read the exact message before buying a replacement.

Is HP Instant Ink affected by firmware updates?

HP’s Dynamic Security information says services such as Instant Ink or HP ePrint require the printer to be configured to accept automatic online firmware updates. If you use a subscription-linked service, check the service terms before changing update settings or switching cartridge types.